IAIS publishes Application Paper on fair treatment of a wide range of consumers
Following consultation in 2024, the IAIS has now published its Application Paper on fair treatment of a wide range of consumers.
Following consultation in 2024, the IAIS has now published its Application Paper on fair treatment of a wide range of consumers.
Public consultation feedback is invited by 25 September 2024 on the Application Paper on how to achieve fair treatment for diverse consumers under ICP 19.
The Application Paper supports supervisors’ implementation of ICP 19 (Conduct of Business) to secure fair treatment for a wide range of consumers.
The Application Paper reinforces the importance of the Insurance Core Principles (ICPs), outlining how existing expectations around governance and conduct remain essential considerations for insurers using artificial intelligence.
Public consultation feedback is invited by 29 September 2025. The paper includes objectives and a toolkit to promote insurance sector operational resilience.
The Application Paper provides a high-level framework together with practical examples to meet the Insurance Core Principles related to operational resilience.
The Application Paper was developed following extensive stakeholder and member engagement including four public consultations. The paper will support supervisors in effectively integrating climate-related risk into their supervisory practices to strengthen the resilience of the global insurance sector.