The supervisor requires that insurers and intermediaries, in their conduct of insurance business, treat customers fairly, both before a contract is entered into and through to the point at which all obligations under a contract have been satisfied.
This report provides the aggregate assessments results and observations from the IAIS Peer Review Process (PRP) on the thematic topic of Conduct of Business, which relates to Insurance Core Principle (ICP) 19 as adopted in November 2017
The assessment questionnaire was developed by the PRP Expert Team and divided into two sections, Section 1 (Insurers) and Section 2 (Intermediaries). The ICP 19 (Conduct of Business) PRP questionnaire consisted of 109 questions in total, covering in Section 1 the 13 standards applicable to the supervision of insurers and in Section 2 the 10 standards applicable to the supervision of intermediaries
The assessment questionnaire was developed by the PRP Expert Team and divided into two sections, Section 1 (Insurers) and Section 2 (Intermediaries). The ICP 19 (Conduct of Business) PRP questionnaire consisted of 109 questions in total, covering in Section 1 the 13 standards applicable to the supervision of insurers and in Section 2 the 10 standards applicable to the supervision of intermediaries
